My wife and I spent an unusual Valentine’s Day this year. There was an online offer for flowers that I took advantage of.  The flowers were kind of overpriced but they looked beautiful online and I decided to go for it. Since my wife doesn’t like surprises, I asked her to pick out the arrangement […]

Over the years, many of the companies for which I have consulted have tried some form of suggestion box to generate ideas on how to improve their processes and productivity.  In almost every case, the suggestion box has not brought about the anticipated results. In fact, I submit that the suggestion box, unless handled very […]